Company Statements

Our Values: Hard work, Honesty, Responsibility and Respect
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Company Statements

Disclaimer

  • The responsibility of realCHINA guide, agent, parent company and affiliated companies is strictly limited. As a tour operator, we organize, promote, and sell tour programs consisting of certain travel services, including guide service, surface transportation, air transportation, water transportation, excursions and accommodations that we purchase or reserve from various suppliers. The suppliers providing services for our tour programs are independent contractors and they are not agents or employees of realCHINA.
  • Our tour costs only include tickets needed for bus/train/flight travel, entrance tickets to parks, scenic spots, etc mentioned in your tour itinerary. They are also inclusive of personal travel insurance for all our travelers for claims in case of any accident involving our guests. They do not include any meals or beverages (not mentioned in your itinerary) or any additional activities (not mentioned in your tour itinerary) that any of our guest choose to go to or want to take-part in. Any or all such activities are optional and will have to be paid by the guest themselves. All our tours begin from Mainland China and the city/airport as mentioned in your itinerary. All our guests are required to make their own travel arrangements (visas/flights etc) to China, at their own cost, to the starting point of their tour.
  • To the extent that we are involved in booking air and/or cruise transportation for you, we act as your agent and not as an agent for the airline and/or cruise companies. However, we will take limited responsibility for the willful or negligent acts of our travel partner agents for the land services.
  • We reserve the right to change the hotels, buses, trains and flights we have arranged for you in the itinerary, and we make sure to guarantee your tour going smoothly unless the buses, flights or trains are cancelled or chartered.
  • We will take all benefits and all losses of any fluctuations, lower or higher in airfares, cruise fares, currency devaluation, park fee increases, taxes, or fuel surcharges after we have received the full payment. And we reserve the right to correct promotional or pricing errors or to increase the tour price in the event of cost increases due to changes in airfares, cruise fares, currency devaluation, park fee increases, taxes, or fuel surcharges before we receive your reservation deposit.
  • We are not responsible for acts of terrorism, political unrest, war, earthquake, landslide, delay or cancellation of the flights or cruises.
  • We are not responsible for any unauthorized extra services that the client requires with the local agent, local guide or the driver temporarily in different cities beyond our confirmed itinerary. In this case, we will not take any responsibility for losses on shopping, extra attractions, destinations etc, but we will try our best to help our clients get out of the difficulties including chasing compensation if any damages or losses occur. Our mission is to provide an exceptional experience to every person who travels with us. 

     URLs for the third party web sites, which you may find at on our website, are for your reference only. realCHINA is not liable for their content.

Privacy Statement
  • Personal information submitted to realCHINA via a web-form, mail, telephone, fax, e-mail or any other means, is only used to arrange your trip or for the specified purpose, and will never be sold, rented, shared or passed on to any unauthorized third-party. realCHINA takes responsibility to protect your security and confidentiality very seriously. We want your trust and respect!
 
User Agreement
By using this web site, you are bound to the following rules and regulations.
  • realCHINA reserves the copyrights for all the textual, graphical and other web content produced by or for itself. You are granted the right to print the content only for personal or non-commercial use. You agree not to copy, republish, or reassemble this web site in any way unless you have obtained our written permission.
  • All decisions reached as a result of information provided by this website are at your own risk.
  • Access to this web site is free to all ages but only those 18 years and over are able to purchase good and services.
  • We reserve the right to use all non-confidential information or comments sent to us for promotional or advertising purposes.
  • We admit that we might have typographical errors and inaccuracies on our web site. We are able to make the corrections without prior notice. If such corrections result in any price change, we will honor the published rate at the time of your reservation.

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This site was last updated 01/24/10